Holiday Let Terms & Conditions
Please note these Terms and Conditions form an important document. It may commit you to certain actions for the period of your stay and beyond. Please ensure that if you do not understand your legal rights, that you consult a solicitor.
1. Your Booking
1.1. We reserve the right to accept or decline bookings entirely at our discretion.
1.2. All bookings are confirmed when we receive your Deposit. You should not assume your booking is confirmed until you receive confirmation of receipt of your Deposit.
1.3. You, as the person making the booking, will be responsible for all members of your party including their actions and any damage, material or otherwise) caused by any member of your party whilst staying at the Accommodation. You must be at least 18 years old at the time of booking and possess the legal capacity to enter into legally binding arrangements.
1.4. Children under the age of 18 must be accompanied by an adult.
1.5. We can only discuss your bookings (including any changes) with you – we are unable discuss your booking with another member of your party.
2. Payment
2.1. A Deposit of 30% of the total price of your booking is due at the time of booking. Once received in our bank, we will confirm your booking by email.
2.2. For bookings made less than 6 weeks in advance full payment will be taken at the time of booking. Once received in our bank, we will confirm your booking by email.
2.3. If you have paid a Deposit the remainder of your payment will be due and payable in full, 6 weeks prior to the start date of your stay. It is your responsibility to ensure final payment is made by the due date and you should email us to confirm that payment has been made, each time you make a payment. Please note, we may (but are not obliged to) contact you to remind you of the due date for payment of any remaining balance.
2.4. If payment is not received by 6 weeks before the start of your stay, we will assume you wish to cancel your booking. If this happens, your booking will be cancelled, and you will forfeit your deposit in full.
2.5. Promotional offers will only be applied if they are valid and quoted by you at the time of booking. Promotional offers cannot be combined or used retrospectively to apply to existing bookings. In addition, we reserve the right to change or withdraw a promotional offer at any time at our sole discretion.
2.6. A Good Housekeeping bond of £1000 will be required for your booking. This can be paid in advance along with your final payment or we can pre-authorise a credit/debit card for this amount on the day before arrival. This is to cover the cost of any extra cleaning or damage to the property or its contents by you and/or any member of your party. When our cleaning team arrive at the Accommodation following your stay, they will assess inventory and the condition of the Accommodation. In the event of loss or damage to the Accommodation we will deduct the cost of any extra cleaning and/or replacement products for those damaged and refund to you any unused Good Housekeeping Bond.
3. Cancellation
3.1. Your contract with us is a contract for the provision of leisure Accommodation on a specific date or dates and this means that you do not have a statutory right to change your mind and cancel the contract. We do, however, offer you the right to cancel your contract subject to the provisions of this Section 3.
3.2. If you wish to cancel a confirmed booking you must let us know by email as soon as possible quoting your booking reference and, in any event, prior to the first day of your booking. Your booking will be cancelled with effect from the day we receive your email and will be subject to the cancellation charges set out in Section 3.3 below.
3.3. Our cancellation charges are calculated according to the time between when we receive notification from you that you wish to cancel your booking and the start of your booking. Our cancellation charges are set out below:
No of Days Prior to Start of Booking Cancellation Charge
182 (26 weeks) £ 100
181 to 42 days –
100% Deposit
42 days (6weeks) or less 100% Booking Charge
3.3. To clarify, this includes when you cancel your booking for any reason outside of your reasonable control, including but not limited to illness. We strongly recommend you take out holiday insurance to compensate you in these circumstances.
4. Change Your Booking
4.1. If you want to change any detail of your confirmed booking you must let us know by email as soon as possible, quoting your booking reference.
4.2. Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request for changes. Please note that it is not possible for us to change bookings less than 6 weeks prior to the start of your holiday. Any reduction in the number of nights will be treated as a partial cancellation and cancellation charges calculated in accordance with clause 4.3 may apply.
4.3. If your Accommodation costs increase as a result of any such change, the additional costs will become payable immediately. If your Accommodation costs are lower as a result of the change, we will refund the difference after deducting any cancellation charges.
5. If we need to change or cancel your booking
5.1. We will only change or cancel your booking:
5.1.1. if necessary to perform or complete essential remedial or refurbishment works; or
5.1.2. for other reasons unforeseen at the time, you made your booking which are beyond our reasonable control.
5.2. If we do need to change or cancel your booking for the reason set out in Section 5.1.1, we will do our best to offer you a suitable alternative booking. If we are unable to offer you a suitable alternative, or if you do not accept the alternative we offer, the booking will be deemed cancelled and we will refund you the total amount you have paid us for the booking.
5.3. If we do need to change or cancel your booking in line with Section 5.1.1, we will not be responsible for any losses that you suffer as a result of that change or cancellation.
5.4. We strongly recommend that you obtain appropriate travel insurance for all members of your group. This should ideally cover illness, cancellation and injuries during your stay.
6. Special requests
6.1 Special requests should be requested at the time of booking and no later than 14 days prior to travel. Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request, and we will not be held liable for any failure to meet any such request.
7. Guest Behaviour
7.1. You will be provided with a manual prior to your stay and at your Accommodation that contains important information about your stay with us. Please ensure that you and your party read this manual carefully on arrival. You must also ensure that you and your party familiarise yourselves with the layout of the Accommodation so that you are able to exit the property safely in the event of fire.
7.2. You must only use the Accommodation for the purposes of your stay. You must not use the Accommodation for any other purpose, including for any business purposes, without our prior written consent.
7.3. You must keep the Accommodation and its contents clean and tidy and leave them in the same condition as when you arrived.
7.4. You must not use the Accommodation, or allow it to be used, for any dangerous, offensive, noisy, illegal or immoral activities. You must not cause any nuisance or annoyance to any neighbours or anyone else during your stay.
7.5. Smoking is not permitted in any part of the Accommodation. Please note smoking includes use of vapours and/or e-cigarettes. You and your party must not smoke inside the Accommodation. You and your party must not use candles, tea-lights, fireworks or Chinese lanterns at the Accommodation.
7.6. You may use disposable barbecues in the purpose-built covered area in the garden at the premises and these should be used and disposed of, after use, according to the manufacturer’s instruction
7.7. If your Accommodation has an open fire, stove or wood burner, you must comply with the instructions found in the Accommodation Manual, particularly regarding the appropriate fuel to use for your safety and the use of the fire guards provided. If there is no open fire, stove or wood burner you must not create your own anywhere at the Accommodation.
7.8. 2 small well-behaved Dogs are permitted with prior approval, and with a small supplement of £25 per dog. You must tell us at the time of booking if you wish to bring a pet to our property. We ask that you remove any dog mess or similar pet waste from the garden before checking out. The following dog terms apply:
• Dogs must always be under strict control while in or at the Property.
• Any fouling must be cleared up without delay.
• The dog owner must bring the dog’s bed or basket for sleeping in.
• Dogs must not be left alone in or at the Property or elsewhere at any time.
• Dogs must not lie on beds or furnishings, and hair must be cleared up before departing.
• Dog owners must ensure that their pets are free from parasites and fleas before they occupy the Property. Failure to do so may incur subsequent charges.
• Young dogs (e.g. puppies less than 6 months’ old) must be declared to us at the time of booking and authorised by the Owner.
• You will be liable for any damage caused by any dogs. Any damage is to be reported to us immediately. Any additional cleaning required, that may incur an additional charge, will be at our sole discretion in order that we are able to maintain the high standards you have come to expect of our Accommodation
7.9. You should not charge an electric vehicle from the Accommodation unless a designated electric vehicle charging point has been provided. This also includes Granny chargers.
7.10. You should secure the property including all windows and doors whenever leaving the property
7.11. Please note that if you do not comply with the standards and behaviours set out in this Section 7, we may need to exercise our rights under Section 11.
8. Maximum Occupancy
8.1. You must ensure that the maximum number of persons and pets occupying the Accommodation does not exceed the number stated in the Booking Confirmation. You must not bring additional camp beds to the Accommodation or allow tents, caravans or campervans at the Accommodation.
8.2 If you or any Guest fails to comply, or is likely to fail to comply, with any of the requirements set out in this paragraph 8.2, the Owner (or the Owners representative) may refuse to allow you or your Guests to enter and stay at the Property or can require you and your Guests to leave the Property before the end of the Holiday Period. In either case you will be treated as having broken the terms of Rental Contract and your Booking will be cancelled. In these circumstances, you will not receive a refund of any of the Total Charges, and the Owner shall not be responsible for any other costs and expenses you have to pay due to you notbeing able to stay in the Property, such as the cost of finding any alternative accommodation, or making alternative travel arrangements. This may also affect our decision as to whther to accept any future bookings from you.
8.3 Failure to comply with anything in these Booking Terms: We shall also not be responsible for having to find you alternative accommodation for you, if you have breached any of your obligations under these Booking Terms.
8.4. We set maximum occupancy limits in line with the facilities, space and equipment available at the relevant Accommodation and in order to comply with applicable health and safety and regulatory requirements. As such, we reserve the right to require you to leave the premises (without any compensation or refund) if you exceed the maximum occupancy limits as described in this Section 8.
9. Damage to the Accommodation or its Contents
9.1. If you discover that anything is missing or damaged on arrival at your Accommodation you must notify us immediately by email. If you do not notify us, we will assume that you caused the relevant damage or loss. Our cleaning team check all our Accommodation prior to arrival of each guest party.
9.2. You will be responsible for the cost of any damage to the Accommodation or its contents caused by you or by any member of your party or animal brought with you.
10. Our Rights of Access
10.1. Our staff or contractors may need to access your Accommodation if there is an unforeseen problem, to investigate an incident you have raised, or to perform certain routine property checks. If this happens, we will do our best to let you know in advance of the date and time that we will need access.
10.2. If we do need to access your Accommodation for any reason, we will always try to access the property at reasonably convenient times (other than in the event of an emergency).
11. Our Right to Evict
11.1. We may terminate our contract with you and ask you to leave your Accommodation immediately (without any compensation being payable) if:
11.1.1. we consider that you or your party have committed a serious breach of these terms and conditions
11.1.2. we consider that your or your party’s behaviour endangers the safety of our guests or staff
11.1.3. any complaints are made of anti-social or unacceptable behaviour against you or your party
11.1.4.you or your party cause an unreasonable amount of damage to the property or its contents
11.1.5. you exceed the maximum occupancy limit for your Accommodation.
12. Our Liability to You
12.1. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is foreseeable as a result of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
12.2. Nothing in these terms and conditions is intended to limit our liability for:
12.2.1. death or personal injury caused by our negligence.
12.2.2. fraud or fraudulent misrepresentation on our part; or
12.2.3. any breach of the terms implied by Section 10, 11 and 13 of the Consumer Rights Act 2015
12.3. Nothing in these terms will affect your legal rights in respect of your booking. For a fuller explanation of your legal rights please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06 or speak to a solicitor.
13. Events Beyond Our Control
13.1. We will not be responsible for any failure to perform our obligations under these terms and conditions that is caused by an event outside our control.
13.2. An event outside our control means any act or event that is beyond our reasonable control, including, without limitation, severe weather event, drought, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other disease, or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion, or failure of public or private (water, gas, electricity) telecommunications networks.
14. Practical Information Regarding Your Stay
14.1. Your check-in and departure times will be set out in your booking confirmation.
Normally, check-in is available from 4pm on the first day of your stay and departure is required before 10am on the last day of your stay. If you do not leave the Accommodation by the required departure time, we reserve the right to charge you for an additional night.
14.2. If you believe you have left any of your possessions behind at your Accommodation, please contact us as soon as possible. We reserve the right to charge you for any storage and delivery costs that we incur in relation to your lost property. We charge a lost property charge of £15 to cover our administrative costs and standard Royal Mail delivery up to 2kgs in the UK to return your items to you. If a request to return your items deviates from these conditions, then we reserve the right to-charge you any additional costs. Where possible, we will hold lost property for three months after which it’ll be disposed of. Perishables will be disposed of immediately and are therefore unreturnable. In addition, we will only be able to return items permissible by Royal Mail.
14.3. Some of our properties are located in rural areas and it is important that you and your party do not interrupt or endanger the livelihood of those working at the property or on the surrounding land.
14.4 Cars parked at the Accommodation are done so at the Owner’s risk.
15. Entire Agreement
15.1. This agreement constitutes the entire agreement between you and us and supersedes and extinguishes all previous promises, representations and undertakings.
15.2. No one other than a party to this contract shall have any right to enforce any of its terms.
16. Data Protection
16.1. We will process your personal data provided as part of this activity in order to communicate with you about your booking and, from time to time, request feedback which will enable us to improve your future experience with ourselves.
16.2. Your Data will be processed according to our Privacy Policy
16.3. If you wish to change the way we communicate with you at any time, you can send an email to ourselves.
17. Governing Law
17.1. These terms and conditions are governed by English law. You and we both agree to submit to the exclusive jurisdiction of the English courts.
17.2. Written Communications. You agree to receive communications from us and the owners electronically and that electronic communications will satisfy any legal requirement for communications to be in writing
17.3 Should any parts) of this Agreement fail to be enforceable in English Law, all other parts will be deemed to remain in force.